Change Management

Organizational Change Management Plan

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1. Introduction

As stated in a Change Management Plan from the National Institutes of Health (2001), ???The greatest risk to the successful implementation of an enterprise-wide system is the failure to take into consideration major aspects of Organizational Change Management.??? The authors go on to state that poor communications, inadequate training or insufficient workforce planning can lead to a lack of acceptance of business changes and poor performance at the end-user level. In some cases, failure to provide for adequate Organizational Change Management planning has resulted in the loss of millions of dollars in failed or delayed implementation. (see http://nbs.nih.gov/pdf/change_management.pdf).

Organizational Change Management encompasses all activities aimed at helping an organization successfully accept and adopt new technologies and new ways to serve its customers. Effective change management enables the transformation of strategy, processes, technology, and people to enhance performance and ensure continuous improvement in an ever-changing environment. A comprehensive and structured approach to organizational change management is critical to the success of any project that will bring about significant change.

The following factors related to the Project indicate the need for clear and timely organizational change management throughout the project.

a. One
a. Two
a. Three

Effective organizational change management can minimize the impact of these factors on the project and ensure that all personnel affected by the Project receive assistance to help them manage change in their area.

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Table I. Adapted from State of Oklahoma CORE Project Change Management Plan (see http://www.youroklahoma.com/coreoklahoma/change1.pdf)

In any large implementation, the Project Team can expect to experience resistance and reluctance to change. The Organizational Change Management effort described in this document will provide the various stakeholder groups information about the project??™s purpose, scope, benefits, timeline and training opportunities as well as how the individual job environment will change due to the implementation of the applications. Organizational Change Management will become the voice of this project and help define the changes required within the customer??™s business processes, policies and procedures. The messages we will provide via this plan will be customized, based on the specific needs of each group affected by the project.

It is the intent of the project team that this Organizational Change Management effort will lessen the ???Production Dip??? that is inevitable in any varied and complex project.

2. Organizational Change Management Scope – Overview

a. Stakeholder Management

The following table lists those stakeholders who will be affected by changes in business process and technology brought about by the Project. There is also indication for each stakeholder of their influence in the organization and their degree of support for the project (as determined, for example, through one on one interviews). It is essential that all stakeholders with significant influence understand the goals and be supportive of (or at least neutral about) the success of this project. Where this is not true, a plan is provided to create or build understanding and support.

|Stakeholder Name |Awareness (H/M/L) |Degree of Support|Influence |Plan |
| | | |(H/M/L) | |
| | | | | |
| | | | | |
| | | | | |

b. Communication

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